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SMSarah Mitchell
DCDavid Chen
EREmily Ross
JWJames Ward
RKRachel Kim
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LBLauren Bennett
CNChris Nakamura
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MSMaria Santos
NANick Anderson
DCDanielle Cho
HRHannah Reid
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Hannah Reid
Generated by Plato1 day ago
Excellent fit

Operations manager specializing in customer support excellence

Operations managementCustomer success
Fit for this role

An excellent fit, given the candidate’s years leading a 14-person customer support team at Alto Kitchens, where they served as the primary contact for customer success. Consistently strong across training, performance evaluation, and service quality.

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David Le

Applied from job board
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Contact information
davidle9308@outlook.com
Saint Louis
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Scoring detail5 criteria311
Core · 3
Resolve customer complaints and inquiries in a timely and efficient manner
Acted as the primary contact for customer success at Alto Kitchens, resolving issues efficiently.
Train and onboard new customer service representatives
Provided comprehensive training to a 14-person customer support team at Alto Kitchens.
Develop and implement customer service policies and procedures
Oversaw vendor performance optimization, but no policy-development experience is documented.
Preferred · 2
Excellent leadership and organizational skills
Demonstrated leadership managing a 14-person team, later promoted to Vendor Project Manager.
Able to motivate and mentor customer service representatives
No coaching or mentorship responsibilities are described in the resume.

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